Remote Video Diagnostics
Sometimes you just need a technician on your screen.
Connect with an RVTI-certified technician by video, show them what's happening, and get a real answer — often in minutes, without waiting days for an appointment.
Why wait for a truck?
A large share of what goes wrong isn't a repair problem.
It's a settings problem. A breaker. A bypass valve left open. A sensor reading you can't interpret. A control board that just needs to be reset in the right sequence.
Point your phone at it. Our technician sees what you see, walks you through the checks in real time, and tells you what's actually happening. Plenty of the time you're back up and running before we hang up.
Video first — truck second
Sometimes a five-minute call saves you a service visit entirely.
Video diagnostics is often the fastest route to an answer. When it isn't, we send the van. Either way, you're not waiting weeks on a shop bay.
Every session includes
You don't just walk away with an answer.
You walk away with documentation.
Written findings
A full breakdown of what we tested, what we observed, what failed, and what it takes to fix it.
Session recording
The full video, so you have proof of what was shown and what was said.
Parts & labor list
Which part it takes, which technician type to send, and what the fix should cost. Take it to whoever ends up doing the work.
An advisor who's on your side
Your advisor spent years writing repair orders at large dealerships. They know how to read a symptom.
When it can't be solved on video
You've still won.
We know exactly what failed, which part it takes, and which technician to send. So when a truck does come, it comes once, with the right parts already on it. That's usually the difference between one appointment and three.
Not in our service area?
Doesn't matter. Video works anywhere.
Every remote session comes with a full written breakdown of our findings — what we tested, what we observed, what failed, and what it takes to fix it. We also send you the recording.
Take both to whoever ends up doing the work. Instead of paying a shop an hour or two of diagnostic labor to arrive at the same conclusion, you hand them a certified technician's findings and a repair plan. It's your RV and it's your information. We give you all of it.
Point your phone at the problem. We'll take it from there.
Start a SessionStart a Remote Video Session
Tell us about your RV and any issues you are having. An RV Service Now service advisor will be in touch shortly.
Prefer to talk to a person? Call or text us directly at 877-777-7908.